FAQ

Frequently Asked Questions (FAQ)

We’ve compiled a list of our most commonly asked questions to help you with your Blue Honey experience. If you don’t find your answer here, feel free to reach out to us!

1. What types of candles do you offer?

At Blue Honey, we specialize in handcrafted, Eco-friendly candles. Our collection includes:

  • Aromatherapy Candles
  • Scented Candles
  • Soy Wax Candles
  • Customized Candles
  • Gift Sets

2. How long do your candles burn?

Our candles are designed for long-lasting enjoyment. Burn times vary depending on the size and type:

  • Small candles: Approx. 20-30 hours
  • Medium candles: Approx. 40-50 hours
  • Large candles: Approx. 60-80 hours

Be sure to follow our Candle Care Tips below for maximizing burn time.

3. What materials are used in your candles?

All our candles are made using natural soy wax, high-quality fragrance oils, and cotton wicks for a cleaner, Eco-friendly burn. We avoid using harmful chemicals or paraffin in our products.

4. Do you offer custom or personalized candles?

Yes, we offer custom candle options for special occasions such as weddings, corporate gifts, or personal gifts. Please contact us at support@bluehoney.store for more details on how to place a custom order.

5. How do I place an order?

Placing an order is simple:

  1. Browse our Shop page and add your desired products to the cart.
  2. Click on the Cart icon and proceed to checkout.
  3. Enter your shipping and payment information.
  4. Confirm your order. You’ll receive an email confirmation once your order is placed.

6. What are your shipping options?

We offer standard shipping across India. Shipping rates and delivery times will be calculated at checkout based on your location. Please visit our Shipping Policy for more information.

7. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through our shipping partner’s website.

8. What is your return and refund policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy, you can return your product within 7 days of delivery. Please refer to our Return and Refund Policy for more details on how to process a return.

9. How do I care for my candles?

To get the most out of your candles, follow these care tips:

  • Trim the wick to ¼ inch before each burn.
  • Allow the candle to melt across the entire surface on the first burn to avoid tunneling.
  • Keep the candle away from drafts and never leave it unattended.

10. How do I contact customer service?

For any inquiries or assistance, you can contact our customer support team:

  • Email: support@bluehoney.store
  • Business Hours: Monday to Friday, 10 AM – 9 PM IST

Still have questions?
Feel free to reach out to us anytime through our Contact Us page.